Let’s talk about Service…
Managing a client base of over 100 organizations, with almost 3500 systems is no small feat. Like any MSP, we use tools to achieve that goal, but every carpenter has tools, and not every carpenter produces the same result. The differentiator is the MSP space is Service. To us, service breaks down to 4 main […]
The Obligation of MSPs
This is a subject we think about a lot. The relationship that you have with your MSP relies upon trust. You have to trust that they’re always working in your best interests. You have to know that their recommendations are designed to benefit your organization, not theirs. In short, your MSP has a fiduciary obligation […]
The Black Box of IT
I can relate to clients that are baffled by the decisions they get asked to make regarding their IT Systems. I once went to the dentist and was told, “You have a potential cavity. We should really do something about that.” To which I replied, “Don’t I have like 28 potential cavities, or one for […]